Zendesk Support for Jira

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  • CWX-100001211941
  • 10,399
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More details WITHIN ZENDESK: Jira data is displayed in the Zendesk... more
Product information "Zendesk Support for Jira"

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WITHIN ZENDESK:

  • Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
  • Link one or more Zendesk tickets to existing Jira issues.
  • Create a new Jira issue from within Zendesk with all the info your engineering team needs.
  • Notify a Jira user through a comment in Zendesk.
  • Tags from Zendesk to Jira are shared allowing you to power your workflows.

WITHIN Jira:

  • Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
  • Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
  • Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
  • Your Jira users can choose to notify either the customer or the Zendesk support agent.
  • Use workflow to automatically notify linked Zendesk tickets.
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