OpsGenie provides a powerful two-way integration with Hipchat. Notifications of OpsGenie's robust alerts go right into Hipchat rooms, and in turn, users can see alert details and execute actions from the room.
Users can view the account's open alert count in the Hipchat glance which is updated in real-time. By clicking the glance, users can view unacked/open/closed alerts lists from the sidebar.
Hipchat cards and sidebar alerts lists can redirect users to alert details on Hipchat sidebar. From there, users can see the details and execute alert actions like acknowledge or close.
OpsGenie and Hipchat users can also execute actions on the alert just by typing a /genie command, into the chat.
To execute alert actions as OpsGenie user, users can associate Hipchat account to OpsGenie account by using the /genie connect command.