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- Article number: CWX-100001219497
- Total installations: 3
- Downloads: 61
- Average rated: 4
EduBrite LMS App for Jira Service Desk provides Training and assessment for both customers and agents. On customer portal issue reporters are shown relevant trainings (e.g. micro-learning resources, upcoming instructor-led training sessions, self-paced courses) when they search for specific issues to guide to them.
Integrated training dashboard in the Customer portal shows available training for customers which they can take to educate themselves before opening a ticket. An integrated training dashboard for agents shows relevant trainings for agents to better support customers.
While assisting the customer an agent has full information about issue reporter’s training history to better understand their training needs. Agents can search and make appropriate training recommendations, which an issue reporter can view in the details of the ticket.
Bring the power of education right where it’s needed most to deflect your support cases and try out EduBrite LMS app for Jira Service Desk Today!