Email Helpdesk for Jira

Configure a multi-level support service for each of your products in a few steps and you will start receiving new issues (tickets) as emails are received from customers.

Move tickets between support levels with two clicks and communicate with customers through issue comments.

These are the Email Helpdesk main features:

· Allow all your customers to interact with Jira, even if they don’t have a Jira account.

· Automatically notify customers when issue is resolved, created or commented.

· Provide easy communication between help desk and customers through issue comments.

· Fast escalate or de-escalate issues between support levels.

· Maintain a ticket numbering independent from issues numbering.

· Filter received emails to ignore those not coming from your customers.

· Customize email notifications.

· Easily configure a multi-level support service for each of your products. Up to 3 levels can be enabled.

Get support by contacting us at our support email address