Actions for Jira Service Desk

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More details This app enables workflow actions with transition screens on your... more
Product information "Actions for Jira Service Desk"

More details

This app enables workflow actions with transition screens on your Customer Portal to implement ITIL best practices with Jira Service Desk.

The key features are:

  • Workflow actions on the Customer Portal
  • Custom transition screens creation
  • Automation rules for workflow conditions

Use cases include:

  • Allow your users to edit their requests
  • Conduct customer surveys in Jira Service Desk
  • Approve or reject requests with providing reasons
  • Self-service issue escalation on the Customer Portal
  • Assign agents to requests based on language

Reach out to us at in case of any questions, or ask them on the Atlassian Community . Also, drop us a line via LiveChat on our Support webpage , or book a demo via Calendly .

Follow us on LinkedIn and Twitter to track the latest news from our company and Atlassian Ecosystem.

To further improve your Service Desk experience, also check out:

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