HelpDesk for Jira - Customer Portal &SLA

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  • CWX-100001212224
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More details HelpDesk for Jira app built by Teamlead , Atlassian Gold... more
Product information "HelpDesk for Jira - Customer Portal &SLA"

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HelpDesk for Jira app built by Teamlead , Atlassian Gold Solution Partner as affordable Service Desk solution with advanced features

Key highlights:

  • Multiple (single-project or cross-project) customer portals with unique customizable appearance.
  • Request tracking section with customizable layout.
  • Confluence integration.
  • Two-level SLA allows controlling not only the overall issue SLA but also the team-based SLA (~OLA) for the issue.
  • Similar Issues search.
  • The main Comment button is for an internal comment, not for a public one.
  • Quick creation of a new issue from a comment.
  • Collecting customer satisfaction via email.
  • Canned responses (comment templates) for your agents.
  • Extended mail handler for working with unlicensed users.
  • Compatible CRM for Jira app for managing customers.

For more capabilities try our new Catalog for Jira app. It's a great solution for storing the cross-project lists of different entities right in your Jira. For example, you can organize your Service Catalog there.

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