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- Article number: CWX-100001212224
- Total installations: 326
- Downloads: 8,100
- Average rated: 4
HelpDesk for Jira app built by Teamlead , Atlassian Gold Solution Partner as affordable Service Desk solution with advanced features
- Multiple (single-project or cross-project) customer portals with unique customizable appearance.
- Request tracking section with customizable layout.
- Confluence integration.
- Two-level SLA allows controlling not only the overall issue SLA but also the team-based SLA (~OLA) for the issue.
- Similar Issues search.
- The main Comment button is for an internal comment, not for a public one.
- Quick creation of a new issue from a comment.
- Collecting customer satisfaction via email.
- Canned responses (comment templates) for your agents.
- Extended mail handler for working with unlicensed users.
- Compatible CRM for Jira app for managing customers.
For more capabilities try our new Catalog for Jira app. It's a great solution for storing the cross-project lists of different entities right in your Jira. For example, you can organize your Service Catalog there.