Jira Service Management

Designed for ITSM teams

Jira Service Management (JSM) helps your ITSM teams intelligently manage and administer all the work an IT department has to do through ticket categories such as Incident Management, Change Management, Service Requests and Problem Reporting.

Incident management in the intelligent way

By integrating key functionality from Opsgenie, Jira Service Management provides a centralized incident management tool. With JSM you can

• Use the full range of options for incident alerting and on-call management
• create a central tool for collaboration and communication in the event of major incidents
• in case of a completed incident, a reporting and export to Confluence for documentation
• enable escalation in the event of business-critical incidents

Individual adjustments and scaling for each team

Whether IT team, HR department or controlling – each team has the possibility to quickly set up a service desk as a project and adapt it to the respective requirements. Jira Service Management thus delivers a fast and smart service experience for agents and for their customers.

Intuitive user interface 

Colleagues or customers expect fast, understandable and uncomplicated support for service requests. Jira Service Management is intuitively usable due to its clear structure and guides you to the right assistance with just a few clicks.