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- Article number: CWX-100001214700
- Total installations: 57
- Downloads: 656
- Average rated: 4
More details The Lookup Manager allows conditional handling of issues through... more
Product information "Lookup Manager"
More details
The Lookup Manager allows conditional handling of issues through the use of lookup tables and post functions.
Some possible use cases are:
- Route the request for the next person in the workflow
- Select the priority based on the issue type or reporter
- Set the notification group based on the selected system
- Set the issue security based on the issue type
If the assignee is not around, it is possible for automatic reassignment with Out of Office Assistant
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