PrOps for Jira - Integrate OTRS

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More details It is widely known: working with two separate systems can be very... more
Product information "PrOps for Jira - Integrate OTRS"

More details

It is widely known: working with two separate systems can be very impracticable. That's why PrOps stands for Projects and Operations. It connects the service and support level of OTRS and the project management in Jira with a direct interface. With the PrOps ticket manager you can view your OTRS tickets directly on your Jira dashboard without having imported anything previously. Using this overview you can easily create Jira issues with a predefined list of options including projects, issue types, versions, assignees and a field for the description.

List of core features:

  • Gadget for viewing OTRS tickets on the Jira dashboard regarding multiple queues, an user or an user group
  • Creating Jira issues with a flexible connection between the two systems
  • Connecting multiple OTRS tickets with one Jira issue and the other way around
  • Subject and description gets transferred automatically
  • Possible configuration of
    • Shown columns, labels and information
    • status indicators
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