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- Article number: CWX-100001219608
- Total installations: 5
- Downloads: 3
- Average rated: 4
More details This app has been design for the Jira Service Desk agents.... more
Product information "Service Desk Checklists"
More details
- This app has been design for the Jira Service Desk agents.
- You can define individual checklists for each request types.
- The Service Desk Agents follow the checklists and at the same the the issue reporter is being notified about the progress through the comments.
- Individual tasks (bullets from the checklist) can be marked internal to skip the notifications.
- The checklist progress can be verified by the workflow on the issue closure (or any other step) to enforce checklist completion.
- Agents can remove the non-applicable checklist steps, however the full audit log of this action is recorded (for the future verification).
- Advance users can use powerful Jinja templating engine to make the checklist interactive (add conditions, loops, refer to the issue fields, etc).
Related links to "Service Desk Checklists"
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