Service Desk Checklists

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More details This app has been design for the Jira Service Desk agents.... more
Product information "Service Desk Checklists"

More details

  • This app has been design for the Jira Service Desk agents.
  • You can define individual checklists for each request types.
  • The Service Desk Agents follow the checklists and at the same the the issue reporter is being notified about the progress through the comments.
  • Individual tasks (bullets from the checklist) can be marked internal to skip the notifications.
  • The checklist progress can be verified by the workflow on the issue closure (or any other step) to enforce checklist completion.
  • Agents can remove the non-applicable checklist steps, however the full audit log of this action is recorded (for the future verification).
  • Advance users can use powerful Jinja templating engine to make the checklist interactive (add conditions, loops, refer to the issue fields, etc).
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