ConnectALL’s integration for BMC Remedy lets you integrate BMC Remedy with third-party DevOps tools so that IT service management capabilities are available to all DevOps systems. When Atlassian tools are integrated with BMC Remedy, all information related to customer support issues flows bi-directionally between the service desk and development teams.
Artifacts Synchronized: ConnectALL supports the following artifacts — Defects, Incidents, and Customer support tickets.
BMC Remedy — Jira SoftwareA new customer ticket is created by the BMC Remedy agent — the issue is replicated as a bug/custom issue type in Jira. Developer resolves the bug and automatically the customer is updated via the customer ticket. If you are interested to know how ConnectALL can support BMC Remedy integration with Atlassian applications, request a demo.