Teamworkx OTRS Integration for Jira

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More details Key features: Create a new Jira issue from OTRS ticket... more
Product information "Teamworkx OTRS Integration for Jira"

More details

Key features:

  • Create a new Jira issue from OTRS ticket
  • Link shared tickets
  • Map OTRS ticket fields to Jira issue fields
  • Synchronise fields on update
  • bidirectional sharing of comments
  • Automatically resolve OTRS tickets by resolving Jira issues
  • Automatically close Jira issue by closing OTRS ticket

Note: Package consists of two component. The Jira plugin has to be installed via Universal Plugin Manager (UPM). The OTRS package is available for download via our documentation site and can be installed as a normal OTRS package. Licence check is handled from the Jira side.

This add-on provides creation of tickets and comments in OTRS from within Jira. It is compatible with Jira 7 or newer and OTRS 4 or newer. In addition to this, the licensing API for the OTRS Package is included in this add-on.

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