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- Article number: CWX-100001212485
- Total installations: 9
- Downloads: 446
- Average rated: 4
Social media communities bring all forms of one-to-one social interactions into the virtual realm - including the negative ones like violations of privacy, bullying and even damage to reputations.
Report Abuse gives a level of regulatory control over to your user community. The ability for anybody to report content that they believe is in breach of the user standards of the community or employment codes of conduct brings a degree of safety to users.
With Report Abuse add-on enabled for a space a "Report" link is added to each comment. When clicked it triggers an email notification to the designated quality or risk moderators group associated with the space. The outcome of this investigation can be to allow the content to remain, or to ban the comment or page.
The ban function is restricted to the designated moderators user group. Once banned, the content can be replaced in the conversational thread with a generic banner e.g. stating "this comment was banned by the Moderator".