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- Article number: CWX-100001211941
- Total installations: 11,147
- Downloads: 18,898
- Average rated: 3
More details WITHIN ZENDESK: Jira data is displayed in the Zendesk... more
Product information "Zendesk Support for Jira"
More details
WITHIN ZENDESK:
- Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
- Link one or more Zendesk tickets to existing Jira issues.
- Create a new Jira issue from within Zendesk with all the info your engineering team needs.
- Notify a Jira user through a comment in Zendesk.
- Tags from Zendesk to Jira are shared allowing you to power your workflows.
WITHIN Jira:
- Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
- Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
- Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
- Your Jira users can choose to notify either the customer or the Zendesk support agent.
- Use workflow to automatically notify linked Zendesk tickets.
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