The Jira integration allows your customer support team and the product team to work together for greater productivity. Agents can submit tickets as issues in Zoho Desk, while engineers can manage its R&D in Jira. Issues filed in a Zoho Desk Department gets added to its mapped project in Jira. The comments and status updates are synced both-way in real-time.
- Map your departments in Zoho Desk to one or more Jira projects.
- Give agents and engineers the power to collaborate through comments.
- Keep your agents informed about the progress of ongoing issues. Get notified every time someone updates the status or leaves a comment in Jira.
- View Jira issue details like assignee, status, etc., from inside a ticket.